• No 😊 We exclusively select high-quality fibers (mainly merino and premium blends) known for their softness. However, the feel depends on individual sensitivity: those with very sensitive skin often prefer to wear a light top or t-shirt underneath their knitwear. If you have very sensitive skin, we recommend our Merino Fingering, Merino & Silk, and Aube bases.

• Yes, most of our yarns can be machine washed on a wool/delicate cycle in cold water (20°C maximum) with a special wool detergent.
  However, absolutely avoid: high spin cycles, tumble drying, and hot water, which will cause the wool to felt. We provide detailed care instructions for each product, depending on the base.

• It depends on the style, size, and stitch used. You'll find the details on each of our knitting patterns. As a guide, for a women's long-sleeved jersey sweater:

Size 34-38: approximately 5 to 7 balls of yarn

Size 40-44: approximately 7 to 9 balls of yarn

Size 46-52: approximately 9 to 12 balls of yarn

We always indicate the precise quantity recommended in each pattern sheet.

• The swatch is a knitted square before starting your project to check your tension.
  Yes, it's essential: two people using the same needles can end up with very different sizes. Without a gauge swatch, your sweater risks being too small… or much too big.

• Our yarns are dyed in baths. Slight variations between batches are normal for a natural fiber. We recommend alternating two balls of yarn every two rows when changing balls to achieve a perfectly even result.

• Our yarns are dyed in baths. Slight variations between batches are normal for a natural fiber. We recommend alternating two balls of yarn every two rows when changing balls to achieve a perfectly even result.

• To ensure your buttons stay securely in the buttonholes of your knitted vests, we recommend using Sparkle, Moonlight, or Glitter 15mm buttons. For summer vests knitted in fine wool, you can also use Daisy buttons.

• We always indicate the skill level (beginner, intermediate, advanced) on each product page. If you're a beginner, choose stockinette stitch patterns with fewer specific techniques. And above all: take your time 💓

Our models for complete beginners: Rosée DK, Rosée Cumulus, Lyvie or the Gaby slipover.

Step-by-step assembly videos accompany all our knitting and crochet patterns to clearly visualize each step.

• Yes, all our patterns are written in French, with detailed and structured step-by-step instructions. They are also available in English.

• Our patterns are available as downloadable PDFs immediately after purchase. You can print them at home or view them on a tablet.

• Each pattern includes a measurement chart and ease instructions (more or less room). We recommend measuring a sweater you already like and comparing it to the final measurements given in the pattern.

• Ease refers to the difference between your chest measurement and the final garment size.

Positive ease : the garment is larger than your measurements → loose and comfortable fit.

Negative ease : the garment is smaller than your measurements → the knit stretches and hugs the body (like a ribbed sweater).

It is therefore normal that the recommended size does not correspond to your ready-to-wear size: always rely on the measurements indicated in the pattern. Example: if the pattern indicates a positive ease of 5cm and your bust measurement is 95cm, you should choose the size closest to 100cm (i.e., 95 + 5).

• Yes, absolutely. It allows you to check your tension and achieve the correct final size. Even with the recommended needles, every knitter knits differently. Don't hesitate to adjust the needle size (larger or smaller) according to your tension to obtain the correct gauge.

• First, carefully reread the relevant section: many answers can be found in the explanations that follow. If you still have questions, our customer service team is here to help; send us a message with the model number and a photo if needed.

• On each product page, we indicate the recommended uses (clothing, accessories, etc.). We also advise you to refer to the recommendations on your patterns to achieve the best results.

• The width is specified on each product page. It may vary depending on the product and material. The Lise Tailor selvedge is not included in the fabric width.

• We do our best to reproduce the colours as faithfully as possible.
  However, depending on your screen settings, slight variations may occur.

• Yes. We've chosen to offer our fabrics in 10cm increments so you can order exactly the right amount for your project. The fabrics are cut to order with the utmost care in our workshop. Slight variations in cutting (±1 to 2 cm) may occasionally occur. The quantity ordered corresponds to a single, continuous length of fabric.

We also offer fabric coupons with specified yardage.

• Yes. We offer samples so you can check the color, feel, and thickness. If you only want fabric samples, you will still need to pay the shipping costs.

• Care instructions are provided on each product page.
  We recommend washing your fabric before cutting to avoid any risk of shrinkage.

• Yes, we strongly advise you to wash your fabrics before sewing, according to the recommendations given, in order to avoid any deformation after completion.

• Our signature viscose is ECOVERO™ certified, a fiber sourced from sustainably managed forests and produced using environmentally friendly processes. It offers exceptional softness, beautiful drape, and a reduced environmental impact.

For our other materials, the certifications (Oeko-Tex®, FSC, etc.) are specified on the product sheets.
We select our fabrics carefully, prioritizing quality and compliance with standards.

You can find our commitments here. here .

• In accordance with the legislation, fabrics cut to order are neither returnable nor exchangeable, except in the case of a proven defect.

• If you notice a defect, please contact us promptly at contact@lisetailor.com with your order number, attaching photos, so that we can find a suitable solution.

• Yes, some fabrics are particularly recommended for beginners, such as cotton. Our viscose is stable for a pleasant sewing experience.

• We advise you to keep your fabrics away from light, moisture and dust, ideally rolled or folded flat.

• Yes, we produce fabrics specially adapted to our patterns in order to offer you harmonious and coherent combinations.

• Yes, we frequently update our fabric selection.
  Subscribe to our newsletter and follow us on social media to discover new products first.

• In each product description, you will find the associated thread references as well as the button and wool colors that best match the selected fabric.

• At Lise Tailor, we offer limited-edition and exclusive collections. Therefore, restocking is not always guaranteed. However, you can sign up for the waiting list directly from the product page to be notified by email when an item is back in stock.

• Our patterns are categorized by skill level: beginner, intermediate, advanced, and expert. This information is provided on each product page to help you choose a pattern suited to your experience. We also recommend watching our " Sewing Minute " videos. "To develop skills."

• Our patterns are available in digital PDF format for download, printing at home or at a printer, according to the instructions provided.
  Most models are also available in a pouch version, shipped by post.

• The PDF pattern is a digital format that you must download, print, and then assemble. There is no shipping for this type of product.
  A printing guide is included with each pattern. It is important to print at 100% (actual size) and check the scale using the test square before assembly.

• A size chart is provided with each pattern. We advise you to take your measurements and refer to it before starting.
  If you are unsure between two sizes, advice is provided in the instructions.

On each product page, you will find a size guide that you can consult before purchasing.
All our new patterns go from size 34 to 52 for women and from 2 to 12 years for children.

We would like to draw your attention to the fact that some patterns, released at the beginning of the Lise Tailor adventure, stop at size 48. This information is clearly stated on the relevant product pages.

• Yes.
  This information is specified on each pattern and in the instruction manual. The seam allowance is generally 1 cm, unless otherwise indicated.

• Recommended fabrics are indicated on each product page and in the instructions.
  It is important to respect the recommended materials in order to obtain an optimal result from the model.

• Yes, each pattern comes with detailed, step-by-step instructions, with clear diagrams to guide you throughout the process.
  You can also refer to our step-by-step videos available on YouTube .

• No. Our patterns are for personal use only. Any commercial use (resale of creations made from our patterns) requires prior authorization.

• If you haven't received your PDF pattern, please check your spam folder. Your PDFs are also available through your customer account.
  If needed, contact us via the contact form below, specifying your order number.

• In accordance with the law, downloadable digital files are neither returnable nor exchangeable after download.

• Of course! You can contact us by email or via the contact form below. We will do our best to assist you.
  You can also refer to our step-by-step videos on YouTube (French only).

• With great pleasure! Feel free to tag us @lisetailor and use the hashtag indicated on the pattern so we can discover and share your creations.

• Yes, we regularly expand our collection.
  Subscribe to our newsletter or follow us on social media to stay informed.

• We recommend our Lisette's Box Designed to be your first sewing project. A simple, quick and trendy project to start sewing with confidence.

We also recommend our first pattern: the I Love You camisole & shorty , ideal for beginners.

• Yes, all our patterns are written in French, with detailed step-by-step instructions. They are also available in English.

• Simply add the desired items to your cart, then follow the checkout steps to payment. A confirmation email will be sent to you after validation.

• Once the order has been validated and is being prepared, it is unfortunately no longer possible to modify or cancel it.
  Contact us promptly if you notice an error via the contact form with your order number.

If your order has not yet been prepared and shipped, we will do our best to modify it and add the extra item. You will then receive a supplementary invoice with the additional shipping costs calculated as accurately as possible and the price of the extra item. Once processed and shipped, orders cannot be canceled.

• Remember to check your spam folder.
  If you cannot find the email, contact us via the contact form with your name and order date.

• We accept payments by credit card or PayPal.
  Payments are completely secure.

• Yes, all our prices are displayed in euros, including VAT.

• We offer several delivery methods depending on your country and address: Tracked letter, Colissimo, Mondial Relay, store pickup.
  The available options are displayed during order confirmation.

Tracked letter : This shipping method does not include insurance. In case of loss or delivery error by the carrier, no refund or replacement will be issued. Choosing this shipping method constitutes express acceptance of this condition by the Customer.

• Orders are generally prepared within 3 business days . During collection launches and promotions, shipping times are extended to 5 business days .

Delivery times then vary depending on the carrier chosen (between 2 and 5 days in most cases).

• Yes, except for the United States.
  The countries served are indicated when placing the order.

• As soon as your order is shipped, you will receive an email containing a tracking number allowing you to track your package.

You can therefore track your parcel shipment at any time on:

Colissimo or tracked letter: https://www.laposte.fr/outils/suivre-vos-envois

Mondial Replay: https://www.mondialrelay.fr/suivi-de-colis/

• We invite you to check with your neighbors, caretaker or collection point.
  If the package remains untraceable, please contact us via the contact form with your order number as soon as possible so that we can open an investigation with the carrier.

• Hand delivery is possible in Lyon's 1st arrondissement. Simply select "Click and Collect" when finalizing your order and shipping costs will be waived.

Once your order has been prepared (within an average of 3 business days, up to a maximum of 10 days during launch and promotional periods), we will send you a message to let you know. Only after you have received this message will you be able to schedule an appointment here. To pick it up, please visit our showroom at 15 rue du Garet, 69001 Lyon . The showroom is open Monday to Friday from 9:00 AM to 5:00 PM. If these hours are inconvenient, please email us using the contact form to arrange a time that works for you. Our showroom is located on the first floor (no elevator), so please use the intercom to have us open the building door for you.

• You have a legal period of 14 days after receipt to exercise your right of withdrawal, excluding exclusive products (see below).

All products made to the consumer's specifications or clearly personalized, such as surprise kits but also fabric by the meter, are not subject to the right of withdrawal (article L221-28).

• In accordance with the legislation:

Downloadable PDF patterns / Fabrics cut to order / Surprise kits / Gift cards

Items cannot be returned or exchanged.

• Before returning any item, please contact us via the contact form with your order number.
  Items must be returned in their original, unused condition.

The Products must be returned:

- new, complete, unworn, unwashed, with tags and original packaging,

- For fabrics: in their original length, uncut, unwashed

- accompanied by the purchase invoice.

Return shipping costs are the responsibility of the customer. Initial delivery charges are non-refundable.

• After receiving and verifying the return, the refund is issued within 14 working days to the original payment method.

• If you notice a defect or error, please contact us promptly with photos so that we can offer you a suitable solution.

• The gift card is valid across the entire site and can be used once or multiple times, up to its value. It is a digital product – there is no physical shipment for this item.

• The gift card is valid for 1 year from the date of purchase and can be used in multiple installments if you wish.

• When paying, simply enter the code shown on your card in the field provided for this purpose.

No, gift cards are neither refundable nor exchangeable.

• Contact us with your proof of purchase. We will do our best to help you retrieve your code.

The Workshop comprises 4 statuses:

• Motivated apprentice
• Passionate Creator, Master of Thread
• Workshop leader

Each status unlocks progressively:

• early access to new features
• free PDF patterns
• exclusive benefits
• birthday gifts

Full details of the benefits are available on the page dedicated to L'Atelier.

• The workshop is free and open to all.

Simply create a customer account on our site to start accumulating points and enjoying the benefits reserved for members.

• With each order placed on lisetailor.com , you accumulate points:

€1 spent = 1 point

You can also earn points by performing certain actions (creating an account, subscribing to the newsletter, etc.).

Your points allow you to:

• to obtain discounts
• to access rewards
• and to progress through the different statuses of the Tailor Workshop

Your status (Motivated Apprentice, Passionate Creator, Master of Thread, Workshop Leader) evolves according to the number of points accumulated over a rolling year, even if you have used your points in the meantime.

• You can make purchases on our website (1€ spent = 1 loyalty point) . Completing tasks will also allow you to accumulate loyalty points.

• Points related to purchases are credited automatically after order validation.

Points related to actions may take several days to appear in your account, as we need time to verify the validity of the mission.

• Once you have accumulated your points, you can convert them into rewards:

• 100 points → €5
• 200 points → €12
• 400 points → €30
• 700 points → €60

Each reward is valid from a minimum purchase amount.

For all the points you have redeemed, you can find your discount code in the "My Rewards" tab of your customer account. You will also receive an email with your discount code and a reminder of its terms and conditions.

• Your points expire after 12 months of inactivity (i.e., without a new purchase or action generating points).

Your status in L'Atelier is also reassessed based on points accumulated over the last 12 months.

• You can consult:

- your points balance

- your current status

- your available rewards

directly from your customer account, in the Tailor Workshop section.

• Valid for first orders only.
• triggered only after payment of the order
• valid for 60 days
• can be combined with loyalty points
• with no annual limit for the godmother

Any failure to comply with the conditions (self-referral, creation of fake accounts, etc.) may result in the cancellation of benefits.

• Any customer who has already placed an order and has a customer account can refer friends and family. The referred friend must be a new customer who has never placed an order on our website.

• From your customer account, you can:

- Share your referral link

- or enter a friend's email address

Your goddaughter will receive €10 off her first order of €50 or more . Once her order is confirmed and paid for, you will also receive €10 off your first order of €50 or more .

• You can contact us via the website's contact form or by email at contact@lisetailor.com .
  We usually respond within 2 to 5 business days.

• Our general terms and conditions of sale, legal notices and privacy policy are available at the bottom of the website page.