It is indeed mandatory to create a customer account on our site to be able to place an order. This allows you to keep and easily access your order history but also to place your next orders more quickly.
From the login screen to your customer account, click on the “I forgot my password” link and follow the instructions. You can easily reset it.
Your Customer ID is your email address in most cases.
If you are having difficulty logging into your account, send us an email through the contact form and we will find a solution together.
Quickly send us an e-mail via the contact form specifying your order number. If it has not already been prepared and shipped, we will do our best to modify it and add the additional item. You will then receive an additional invoice with the additional shipping costs calculated as accurately as possible and the price of the additional item.
If you want to cancel your order, quickly send us an email via the contact form. Any order processed and shipped cannot be canceled.
You can enter your promo code in the corresponding field at the bottom of the basket or at the top of the order page.
You must enter the code sent with your gift card in the corresponding “promo code” field at the bottom of the basket or at the top of the order page.
The e-gift card can be used on the site or in the showroom, as many times as you wish and without time limit.